top of page

30-Day Money-Back Guarantee for NeuroCes™ PWL-05 Cranial Electrotherapy Stimulator

NEUROSANTE B.V. is committed to ensuring customer satisfaction. To support this commitment, we offer a 30-Day Money-Back Guarantee for the NeuroCes™ PWL-05 Cranial Electrotherapy Stimulator (“ NeuroCes™ ”). If you are not fully satisfied with your experience, you may return the product within 30 days of receipt, subject to the conditions outlined below. This money-back guarantee is offered in addition to your Right of Withdrawal (see Section 4.11 of our Terms and Conditions).

1. Transparency About Effectiveness and Usage

NeuroCes™ is designed to significantly improve symptoms of anxiety, depression, and insomnia. While many users notice benefits within the first few weeks, individual experiences may vary. We encourage you to use the device consistently according to the provided instructions to maximize its effectiveness.

 

If you do not experience noticeable improvements by the second or third week of use, please contact our customer support team at info@neuroces.com or call +31 6 27 83 77 65 for personalized guidance and troubleshooting. Our team is here to help you adjust your treatment plan for optimal results.

2. Eligibility for the 30-Day Money-Back Guarantee

To qualify for the money-back guarantee:

 

  • Timeframe: You must initiate a return within 30 calendar days of receiving the product.

  • Condition of the Product: The device must be returned in original condition, including all accompanying accessories, packaging, and documentation. Devices showing significant signs of misuse, damage, or unauthorized modifications will not qualify.

  • Communication Requirement: Customers are encouraged to contact customer support for advice prior to requesting a refund. Refund requests made without prior communication may be subject to additional review.

4. Return Process

To return your NeuroCes™ device and request a refund, follow these steps:

 

4.1. Contact Customer Support:

 

  • Email info@neuroces.com or call +31 6 27 83 77 65 to initiate the return process.

  • Provide your order number, date of purchase, and a brief explanation for the return request. Include photographs of the product if applicable.

 

4.2. Receive Return Instructions:

 

Do not ship the product without prior authorization. Once authorized, please use the return address provided below.

 

Return address:
NEUROSANTE B.V.
Snellius 1
6422 RM Heerlen, Netherlands

 

4.3. Prepare the Return Shipment:

 

  • Pack the product securely to prevent damage during shipping.

  • Include all original accessories, packaging, and a copy of your invoice in the package.

 

4.4. Return Shipping:

 

  • The customer is responsible for return shipping costs unless the product is defective or shipped in error by NEUROSANTE B.V.

  • We recommend using a tracked shipping service, as NEUROSANTE B.V. is not liable for lost or damaged returns.

 

4.5. Inspection and Refund:

 

  • Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.

  • Approved refunds will be processed within 14 business days of receiving the returned product and issued to the original payment method.

5. Extensions for Unique Cases

While our standard money-back guarantee period is 30 days, we recognize that additional time may occasionally be needed. If results require more time and you have been in communication with our support team, we may grant an extension to the money-back guarantee period upon request. Extensions will be granted at the discretion of NEUROSANTE B.V. based on prior communication and customer circumstances.

6. Exclusions from the Guarantee

The following circumstances are excluded from the 30-day money-back guarantee:

 

  • Products not purchased directly from our official website, www.neuroces.com.

  • Accessories or other non-NeuroCes™ products.

  • Products purchased outside the EU or EFTA countries.

  • Returns requested beyond the 30-day period, unless an extension has been granted.

  • Products showing signs of damage, misuse, or unauthorized modifications.

7. Legal Rights

This money-back guarantee is offered in addition to your legal rights under EU consumer protection laws, including your Right of Withdrawal, where applicable. For more details, refer to the "Right of Withdrawal" section in our Terms and Conditions.

3. Refund Amount and Deductions

  • A 30% deduction from the purchase price will apply to cover administrative, handling, and restocking costs.

  • The remaining 70% of the purchase price will be refunded.

  • Shipping fees paid during the original purchase are non-refundable.

8. Our Commitment to You

We are confident in the efficacy of NeuroCes™ and are committed to supporting you throughout your treatment journey. If you have questions or need assistance, our team is here to help.

bottom of page