COOKIE POLICY
Effective Date: 22.12.2024
NEUROSANTE B.V. (“we”, “us”, or “our”) respects your privacy and is committed to being transparent about the technologies we use. This Cookie Policy explains how and why cookies and similar tracking technologies may be stored on and accessed from your device when you use or visit our website (www.neuroces.com) (the “Website”).
This policy is compliant with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and the ePrivacy Directive (Directive 2002/58/EC).
1. What Are Cookies?
Cookies are small text files created by websites and stored on your device (such as a computer, smartphone, or tablet) when you visit them. These files contain data that can be used to enhance your browsing experience, provide essential functionalities, and optimize the overall performance of the website.
Cookies serve various purposes, such as:
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Ensuring Website Functionality: They ensure the website works correctly, such as maintaining your session when you log in or keeping items in your shopping cart while you browse.
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Remembering Preferences: Cookies store your preferences (e.g., language settings) so you do not have to reselect them each time you visit the website.
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Analyzing Behavior: Cookies collect information about how you interact with the website, enabling us to optimize the content, layout, and features.
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Enabling Targeted Advertising: They allow us to display personalized advertisements based on your browsing behavior and interests.
There are two main types of cookies:
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Session Cookies: These are temporary and are deleted once you close your browser.
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Persistent Cookies: These remain on your device until they expire or you manually delete them. Persistent cookies are used to remember your preferences and enhance your experience during future visits.
Cookies can be set by our website ("first-party cookies") or by external services we integrate with ("third-party cookies"). Regardless of their origin, all cookies used on our website are explained in this policy.
2. Types of Cookies We Use
3. Specific Cookies Used on neuroces.com
a. Strictly Necessary Cookies
These cookies are essential for the operation of the website and enable features such as secure login and shopping cart functionality.
svSession
Source: Wix
Purpose: Identifies unique visitors and tracks sessions.
Retention: 2 years.
hs
Source: Wix
Purpose: Ensures session security.
Retention: End of session.
XSRF-TOKEN
Source: Wix
Purpose: Protects against Cross-Site Request Forgery attacks.
Retention: End of session.
smSession
Source: Wix
Purpose: Identifies logged-in users.
Retention: 2 weeks.
CartCookie
Source: Wix
Purpose: Tracks shopping cart items during a session.
Retention: End of session.
TS*
Source: Wix
Purpose: Used for security and anti-fraud purposes.
Retention: End of session.
client-session-bind
Source: Wix
Purpose: Supports API functionality for session binding.
Retention: End of session.
server-session-bind
Source: Wix
Purpose: Ensures proper session binding for APIs.
Retention: End of session.
CookieConsent
Source: Cookie Management Tool
Purpose: Stores the user’s cookie consent preferences.
Retention: Persistent.
b. Performance and Analytics Cookies
These cookies collect information about how visitors interact with the website, helping to improve the user experience.
_ga
Source: Google Analytics
Purpose: Distinguishes users for analytics purposes.
Retention: 2 years.
_gid
Source: Google Analytics
Purpose: Tracks user behavior on the website.
Retention: 24 hours.
_gat
Source: Google Analytics
Purpose: Throttles request rates to manage website traffic.
Retention: 1 minute.
_clsk
Source: Microsoft Clarity
Purpose: Combines user interactions into a single session for better analysis.
Retention: 24 hours.
_clck
Source: Microsoft Clarity
Purpose: Persists the Clarity User ID across sessions for consistent behavior analysis.
Retention: 1 year.
bSession
Source: Wix
Purpose: Measures system effectiveness.
Retention: 24 hours.
SSR-caching
Source: Wix
Purpose: Improves website performance.
Retention: 24 hours.
fedops.logger.sessionId
Source: Wix
Purpose: Tracks session errors for resilience.
Retention: 12 months.
firebaseLocalStorageDb#firebaseLocalStorage
Source: Firebase
Purpose: Manages Firebase local storage.
Retention: Persistent.
firebase-heartbeat-database#firebase-heartbeat-store
Source: Firebase
Purpose: Tracks heartbeat pings for Firebase services.
Retention: Persistent.
lastExternalReferrer
Source: Wix
Purpose: Tracks the last external referring source.
Retention: Persistent.
lastExternalReferrerTime
Source: Wix
Purpose: Tracks the time of the last external referral.
Retention: Persistent.
c. Functional Cookies
These cookies allow the website to remember user choices and preferences for a personalized experience.
_wixAB3|#-#-#-#-#
Source: Wix
Purpose: Supports site experiments and A/B testing.
Retention: 6 months.
platform_app_#-#-#-#-#_#-#-#-#-#
Source: Wix
Purpose: Tracks platform-specific application interactions.
Retention: End of session.
test_cookie
Source: Google Ads
Purpose: Checks whether the browser supports cookies.
Retention: 15 minutes.
wa_lang_pref
Source: WhatsApp
Purpose: Stores the user’s preferred language for WhatsApp interactions.
Retention: 6 months.
d. Marketing Cookies
These cookies track browsing habits across the website and other platforms to deliver personalized advertisements.
_fbp
Source: Meta Pixel (Facebook)
Purpose: Tracks visits from Facebook to measure ad performance and re-target users with relevant ads.
Retention: 90 days.
_gcl_au
Source: Google Ads
Purpose: Used by Google AdSense for experimenting with ad efficiency across websites.
Retention: 3 months.
IDE
Source: Google Ads
Purpose: Used by Google for re-targeting, optimization, reporting, and attribution of online advertisements.
Retention: 13 months.
_li_oatml
Source: LinkedIn
Purpose: Tracks LinkedIn ad campaign performance.
Retention: 30 days.
_li_sugr
Source: LinkedIn
Purpose: Collects device and browser information for LinkedIn analytics.
Retention: 90 days.
pagead/1p-user-list/#
Source: Google Ads
Purpose: Tracks user interaction with ads for remarketing purposes.
Retention: End of session.
pagead/1p-conversion/#/
Source: Google Ads
Purpose: Tracks conversions from advertisements.
Retention: End of session.
e. Third-Party Cookies
These cookies are placed by external services integrated into the website.
Google Tag Manager Cookies
_gtmContainer
Source: Google Tag Manager
Purpose: Tracks tag events and interactions.
Retention: End of session.
_gtmSession
Source: Google Tag Manager
Purpose: Identifies active tag sessions.
Retention: End of session.
Microsoft Clarity Cookies
_clsk
Source: Microsoft Clarity
Purpose: Combines user interactions into a single session for better analysis.
Retention: 24 hours.
_clck
Source: Microsoft Clarity
Purpose: Persists the Clarity User ID across sessions for consistent behavior analysis.
Retention: 1 year.
Bing Webmaster Tools Cookies
_uetsid
Source: Bing Webmaster Tools
Purpose: Tracks user sessions for website analytics.
Retention: 24 hours.
_uetvid
Source: Bing Webmaster Tools
Purpose: Identifies unique visitors for tracking purposes.
Retention: 30 days.
Wix Payments Cookies
fedops.logger.defaultOverrides
Source: Wix Payments
Purpose: Stores resilience settings for logging.
Retention: 12 months.
Wix Email Marketing Cookies
emailCaptureToken
Source: Wix Email Marketing
Purpose: Tracks email capture forms on the website.
Retention: 30 days.
emailClickTracker
Source: Wix Email Marketing
Purpose: Tracks clicks on links included in promotional emails.
Retention: 90 days.
emailSessionId
Source: Wix Email Marketing
Purpose: Identifies sessions originating from email campaigns.
Retention: End of session.
4. Legal Basis for Cookie Usage
We process personal data collected through cookies based on the following legal grounds:
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Strictly Necessary Cookies: These cookies are processed under GDPR Article 6(1)(f) (legitimate interests) as they are crucial for the functionality of the website.
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Performance, Functional, and Marketing Cookies: These cookies are processed with your explicit consent in accordance with GDPR Article 6(1)(a). Consent is obtained through the cookie banner displayed on your first visit to the website.
5. Managing Your Consent
We use the following types of cookies on our website:
a. Strictly Necessary Cookies
These cookies are essential for the operation of our website and enable features such as secure login and shopping cart functionality. Without these cookies, certain services and functionalities cannot be provided.
b. Performance and Analytics Cookies
These cookies collect information about how visitors interact with our website. For example, we use Google Analytics to monitor website traffic and identify areas for improvement. These cookies help us understand user behavior and improve the user experience.
c. Functional Cookies
Functional cookies allow the website to remember your choices and preferences, such as language settings and login credentials, ensuring a personalized browsing experience.
d. Marketing Cookies
We use marketing cookies to deliver personalized advertisements tailored to your interests. These cookies track your browsing habits across our website and other websites to enable targeted marketing.
e. Third-Party Cookies
These cookies are placed by external services integrated into our website, such as social media platforms (e.g., Facebook, Instagram, LinkedIn), WhatsApp, Wix Payments, Wix Email Marketing, Google Tag Manager, and Bing Webmaster Tools. Third-party cookies may collect data for purposes defined by their respective policies.
6. How to Disable Cookies
When you first visit our website, a cookie consent banner will appear, giving you the following options:
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Accept: Allows the use of all cookies on your device.
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Decline All: Ensures that only strictly necessary cookies are used.
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Settings: Enables you to customize and select specific types of cookies to allow or block.
You can modify your preferences at any time by accessing the "Cookie Settings" link located at the bottom of the website.
7. Retention Period
You can disable cookies through your browser settings. Each browser offers a different method for managing cookies. Below are guides to help you with disabling cookies:
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Google Chrome: Learn how to manage or block cookies in Chrome by visiting this guide.
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Mozilla Firefox: Find instructions to enable or disable cookies in Firefox here.
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Safari: For managing cookies in Safari on macOS, visit Apple's support page.
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Microsoft Edge: Learn how to delete or block cookies in Edge by visiting Microsoft's help page.
Additional Notes:
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Impact on Website Functionality: Disabling cookies may prevent some features on the website from functioning correctly, such as maintaining your shopping cart or staying logged in.
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Clearing Cookies: You can manually delete cookies stored on your device. Instructions vary by browser and operating system.
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Third-Party Cookies: Some third-party cookies may require you to adjust settings directly on the third-party website (e.g., Google, Facebook, LinkedIn).
For a more tailored experience, we recommend customizing your cookie settings through the options provided on our website.
8. Your Rights Under GDPR
Cookies are stored for varying durations, depending on their type and purpose:
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Session Cookies: These cookies are temporary and are deleted when you close your browser.
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Persistent Cookies: These remain on your device until they expire or you delete them manually. The retention period for persistent cookies is defined by the cookie’s creator and can vary from days to years.
Details of specific cookie retention periods are available in the "Cookie Settings" section of our Website.
9. Contact Information
Under the GDPR, you have the following rights regarding cookies and personal data:
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Right to Access (GDPR Article 15): You have the right to request information about the personal data we collect and process through cookies. This includes details about the types of data, the purpose of processing, and the recipients of this data.
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Right to Withdraw Consent (GDPR Article 7): You may withdraw your consent to the use of non-essential cookies at any time. This can be done through the "Cookie Settings" section of our Website.
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Right to Rectification (GDPR Article 16): If any personal data collected through cookies is inaccurate or incomplete, you have the right to request corrections.
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Right to Erasure (GDPR Article 17): You can request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
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Right to Restrict Processing (GDPR Article 18): You may request restrictions on the processing of your personal data, for example, if you contest the accuracy of the data or object to its processing.
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Right to Data Portability (GDPR Article 20): For data processed based on consent or contract, you can request that the data be provided to you or a third party in a structured, commonly used, and machine-readable format.
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Right to Object (GDPR Article 21): You can object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.
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Right to Lodge a Complaint (GDPR Article 77): If you believe your data rights have been violated, you have the right to file a complaint with a supervisory authority in the EU, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within the timeframe required by GDPR (usually within one month).
10. Updates to This Policy
If you have any questions or concerns about this Cookie Policy, or if you wish to exercise your rights, please contact us:
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Email: info@neuroces.com
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Phone: +31 6 27 83 77 65
We may update this Cookie Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with an " Effective Date" date. We encourage you to review this page regularly to stay informed about our cookie practices.